Shipping policy

Petova (A Brand of VistaBiz Ltd)

We aim to deliver your order quickly, safely, and reliably.

We currently ship to:

(We plan to expand to international shipping in the future.)

Orders are processed within:

Orders placed on weekends or public holidays will be processed on the next working day.

Estimated delivery times:

Please note that delivery times are estimates and may vary during busy periods.

Shipping costs are calculated at checkout.

Once your order is dispatched, you will receive a confirmation email with tracking details (where available).

While we aim to meet all delivery timelines, delays may occasionally occur due to:

We appreciate your patience in such situations.

Please ensure your delivery address is correct at checkout.

Petova is not responsible for orders delivered to incorrect addresses provided by the customer.

If your order has not arrived within the expected timeframe, please contact us at:

info@vistabiz.co.uk

We will investigate and assist you in resolving the issue.

If your order arrives damaged, please contact us within 48 hours of delivery with:

We will arrange a replacement or refund where applicable.