Refund policy
Petova (A Brand of VistaBiz Ltd)
At Petova, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
You have the right to return your order within 14 days of receiving your item, in accordance with UK consumer regulations.
To be eligible for a return:
- The item must be unused and in its original packaging
- The item must be in resalable condition
- Proof of purchase (order confirmation) is required
To start a return, please get in touch with us at:
info@vistabiz.co.uk
We will provide return instructions.
Non-Returnable Items
Due to hygiene reasons, we cannot accept returns on:
- Opened or used products
- Items not in original condition
- Products damaged after delivery
Faulty or Damaged Items
If your order arrives damaged, defective, or incorrect, please get in touch with us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
We will offer a replacement or full refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Original shipping charges are non-refundable
Order Cancellations
You may cancel your order before it has been dispatched for a full refund.
Once an order has been shipped, it must follow the return process.
Contact Information
For any questions regarding returns or refunds, please contact:
Email: info@vistabiz.co.uk
Address: 4F, Naylor Lane, Airdire, ML6 6BA, United Kingdom